SHIPPING POLICY

FREE SHIPPING

DXRacer USA offers free shipping on all orders to the US territory (exclude Alaska, Hawaii and Peuto Rico) and no minimum purchase is necessary. We are unable to ship to any PO Box/APO address unless it is linked to street address.


ORDER SCHEDULE

Please note that all orders placed before 10 am EST Monday – Friday will be processed and shipped that same day. All other orders will be shipped out on the next business day.


DELIVERY METHOD

The free shipping we offer is for FedEx Ground. Under normal circumstances, please allow for up to 1 working day for your order to be processed and 2-5 working days for your package to be fulfilled and delivered, depending on your location.


TRACKING

Once your tracking number has been generated, it will be posted under the order information when you log into your account on our website. Please click on the My Order tab to obtain all of your order and tracking information so you can be aware of when to anticipate delivery.


SHIPPING DAMAGE

The DXRacer USA ships all chairs in unopened boxes that come direct from our manufacturer so customers will receive their chairs in pristine condition. If you should receive a product that has been damaged while in transit please reach out to us at contact@dxracer.com and we will certainly be able to address your concerns.