SHIPPING POLICY

FREE SHIPPING

DXRacer USA provides free shipping on all orders, and no minimum purchase is necessary.


SHIPPING REGION

DXRacer USA only has the capacity to ship orders within Contiguous United States. We are not able to offer shipping to Alaska or Hawaii at this time. We are also not able to offer shipping to any PO Boxes or APO addresses unless it is linked to a street address, because the Ground service we offer does require a street address to be provided.


ORDER SCHEDULE

Please note that all orders placed before 10 am EST Monday – Friday will be processed and shipped that same day. All other orders will be shipped out on the next business day.


DELIVERY METHOD

The free shipping we offer is for FedEx Ground. Orders have a transit time of 2-5 business days. Shipping times do vary due to location.


TRACKING

Once your tracking number has been generated, it will be posted under the order information when you log into your account on our website. Please click on the My Order tab to obtain all of your order and tracking information so you can be aware of when to anticipate delivery.


SHIPPING DAMAGE

The DXRacer USA ships all chairs in unopened boxes that come direct from our manufacturer so customers will receive their chairs in pristine condition. If you should receive a product that has been damaged while in transit please reach out to us at contact@dxracer.com and we will certainly be able to address your concerns.