Any orders that have not been paid for within 3 days (72 hours) will be canceled without further notice.

If your order is unpaid, you can cancel it and place a new order.

The product’s color, delivery address, promotional code, or other details cannot be modified after an order has been submitted and paid for.

If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee.

Once an order has left the warehouse, it can no longer be canceled. If you are unhappy with your purchase for any reason, you can request a return and place a new order. ( If you request a return after the item has been shipped, you are responsible for the additional shipping fee, wear and tear fee, etc. )

If your order is unpaid, you can cancel it. If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee. Once an order has left the warehouse, it can no longer be canceled. If you request a return after the item has been shipped, you are responsible for an additional shipping fee, wear and tear fee, etc.

FedEx provides a Track and Trace number so you may check the status of your order once it leaves our warehouse. You can log in to your account. Then click on Tracking No. tab above your order to obtain all your order and tracking information so you can know when to anticipate delivery.

If you do not wish to receive emails from DXRacer regarding the latest news and discounts, please visit your account settings page and turn it off.

We accept payment via PayPal and Credit Card to ensure the security of your property.

The shipping from DXRacer is FREE. DXRacer USA offers free shipping on all orders to the US territory (excluding Alaska, Hawaii and Puerto Rico) and no minimum purchase is necessary.

Orders will be shipped by FedEx Ground and you will receive both order confirmation by e-mail and notification when the order has been shipped.

DXRacer chairs are shipped to more than 56 nations and regions all over the world. DXRacer official website now can only ship to the United States, excluding Alaska(AK) and Hawaii(HI). For other countries, please contact our global resellers (Click here) . In selected countries, our products can also be purchased via online marketplaces such as Amazon, Walmart, Newegg, GameStop, etc.

Under normal circumstances, the current shipping times for in-stock products are two to five business days, depending on your location. Pre-ordered products may take between one and two months to arrive. We will seek to deliver your order as soon as possible, but we cannot be held responsible for delivery delays due to conditions beyond our control such as COVID-19, adverse weather conditions or FedEx errors, etc.

No. FedEx cannot deliver to any military APO, FPO and DPO destinations. We only ship to residential or commercial addresses within the 48 contiguous states of the United States. Please contact FedEx immediately after placing your order if you have any special delivery requests, such as calling beforehand, scheduling delivery dates, or leaving the product in a certain place.

Currently, we do not offer exchanges for our products. You can simply return your chair and repurchase it. Do note that there will be an additional return fee. (Refer to our Return Policy for more information)

For the following time periods, your warranty will be in effect （from the date your original order was shipped）:

1）Gaming Chairs
·Drifting Series—2-year warranty
·Craft Series—3-year warranty (Additional 2-year extended warranty for free)
·Martian Series—3-year warranty (Additional 2-year extended warranty for free)

2）Accessories
Accessories are guaranteed for 1 year

For more details, please check the Warranty Policy.

1) Out Of Warranty

You can purchase your replacement parts quickly and easily in two ways:

①Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results

② If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.

·Tilt Mechanism
·Hydraulics
·Armrest
·Wheelbase
·Casters

2) In Warranty

①Your original order was shipped after May 1, 2023

If you need warranty service, you can log in to your account and click the button “After-Sales” on the lower right side of your order. Then fill out the form to tell us the details and wait. You will receive an email notification after approval.

②Your original order was shipped from May 1, 2021~April 30, 2023

You can visit our Contact DXRacer Page to fill out the form. We are here to serve you. Once DXRacer ships your replacement parts for free, you will receive an email notification.

For more details, please check the Warranty Policy.

You can purchase your replacement parts quickly and easily in two ways:

1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.

2) If you are a big fan of DXRacer and familiar with which series your chair belongs to and its corresponding parts, then you can make a quick purchase through the links below.

·Tilt Mechanism
·Hydraulics
·Armrest
·Wheelbase
·Casters

Log in to your account and go to the Parts Page. Then upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.

Step 1: If you need to return your chair or accessories, you can ship your items. (Shipping address: 9177 E. Michigan 36 Whitmore Lake, MI 48189) . Make sure to ship and return your items within 30 days（from the date your original order was shipped）.

Step 2: Log in to your account and click the “Return” button on the lower right side of your order.

Step 3: Then fill out the Return Request Form to tell us the details and wait.

*If you have not signed up for a DXRacer account, you can reset or retrieve your account password through your email address. Then log in to your DXRacer account to return items.
*If you shipped your chair after 30 days, DXRacer will not receive the delivery. You will be responsible for any costs and damages.

1) If the items are ready to ship, FREE, all amounts will be refunded with no additional fee.

2) If the items have been shipped and disassembled, customers will be responsible for the shipping fee, wear and tear fee, etc.

3) If the items have been shipped and assembled, customers will be responsible for the shipping fee, wear and tear fee, etc.

* The wear and tear charges shall not exceed 20% of the unit price of the product in principle.
* Cash on delivery is not supported.
* A list of refunds will be sent to your email.

Refunds are always made using the original payment method. Generally, funds will be returned to your account within 7 business days after we receive your return items. The refund amount depends on your order status, shipping fees and inspection results.

Easy to assemble and disassemble with the help of a video or assembly guide. For more details, please enter our After-Sales Service Page.

Watching the assembly video or guide is a must before assembling your DXRacer gaming chair, as it will provide you with important safety information and assembly instructions. The majority of customers require approximately 20 minutes to assemble their chairs.

The majority of the upholstery on DXRacer gaming chairs may be cleaned without any effort when used routinely and not abused. If you chance to spill something while gaming, take off the sleeves of your chair and clean it up with a towel. Visit our blog for more detailed information on maintenance.

DXRacer gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by upholstery, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information.
There are 4 easy steps to add your chair to cart:
Step 1: Choose your series
Step 2: Choose your size
Step 3: Choose your upholstery
Step 4: Choose your color

We were headquartered in Michigan, USA in 2013. You can visit our showroom to experience our first-hand gaming chairs.
Address: 9177 E. Michigan 36
Whitmore Lake, MI 48189
Hours: 9:00AM - 5:00PM, Monday - Friday
P: 810-626-7061, +1（855）627-5724(Toll-free)

The modular parts (cup holder, multifunctional stand, extendable footrest, etc.) are compatible with Master series and Air series. The extendable footrest is also compatible with Craft series. In addition, RGB Exoskeleton is only compatible with Air series.

DXRacer strengthened its presence by sponsoring renowned gaming tournaments like MLG, UMG, LPL, LCK, and forming collaborations with top Esports organizations such as Faze Clan, SKT T1, Samsung Galaxy, among others. Notably, DXRacer partnered with prominent brands like Monster Energy, Facebook Gaming, Sony, Razer, and Twitch to create custom seats. Its influence extended to Hollywood, making appearances in major sports, movies, and TV series, captivating a vast fan base.

Yes. DXRacer has created a variety of co-branded chairs for top esports teams and famous brands. If you and your team want a custom chair, please click our Contact DXRacer Page and fill out the form. We'll reply to you as soon as possible.

In 2006, DXRacer introduced the world's first gaming chair, known as the Formula Series, marking a groundbreaking milestone in the gaming industry and establishing a legendary status for gaming chairs.
In 2013, DXRacer made its entry into the U.S. market, establishing its headquarters in Michigan. DXRacer further strengthened its presence by sponsoring renowned gaming tournaments like MLG, UMG, LPL, LCK, and forming collaborations with top Esports organizations such as Faze Clan, SKT T1, Samsung Galaxy, among others. Notably, DXRacer partnered with prominent brands like Monster Energy, Facebook Gaming, Sony, Razer, and Twitch to create custom seats. Its influence extended to Hollywood, making appearances in major sports, movies, and TV series, captivating a vast fan base.
From the original gaming chair (Formula series) to the present, DXRacer has spent over two decades researching and developing its gaming chairs. Presently, DXRacer boasts an extensive network of 200 resellers, offering a diverse range of 1,000 products. With a vast following on social media and a substantial user base spanning the globe, DXRacer has reached millions of individuals worldwide. Remarkably, our sales have exceeded 6 million chairs in 56 countries, consistently setting new records in global sales.

1)Drifting Series
A racer gaming chair for newcomers. Inherited by the best features of racing seats and ergonomic design, Drifting can perfectly match your setup's style and help you dominate the gaming world.
2)Craft Series
The best custom gaming chair. Designed with aesthetics in mind, the DXRacer Craft gaming chair infuses your setup with new vitality. It features a stereoscopic pattern that is flawlessly embroidered to bring gamers visual beauty. Enjoy the beauty of art and unmatched comfort. Every Craft is a masterpiece.
3)Martian Series
Smart electric gaming chair for the one who values intelligent and user-friendly experiences. It makes you feel like you're floating in space!

The DXRacer gaming chairs come in three sizes (Regular/L, Plus/XL and Super Plus/XXL) to allow you to find the perfect fit for your body. If you're in between sizes, go up a size for more space.

1)EPU Leatherette
Feel like genuine leather, smooth & supple. After numerous tests, our newest generation of EPU leatherette is more eco-friendly and durable than regular leatherette since it combines the best features of various leatherette samples.
2) Woven Fabric
Double-sided softness and resilience make woven fabric not only more long-lasting but also better for your health.
3)Water-resistant Fabric
Water-resistant fabric is a high-tech textile that is skin-friendly and highly resistant to water. It requires no additional care. The tight weave and compact structure of the fabric make it more resistant to tearing and wearing.

Taking into account various properties, we utilize only premium leatherette and fabric that exceed industry standards. There are distinct upholstery options available on the official website, including PU leather, waterproof fabric, EPU leatherette, microfiber leather, etc. Choose the one with the features that are most essential to you.

Scientific research show that the angle of 135 degrees is considered as a safe recline angle for gaming chairs. According to numerous DXRacer Lab studies and tests, if the recline angle is above 135 degrees, the user will be at risk of falling.

Previous to this, DXRacer's predecessor was a corporation specializing in the design and manufacturing of racing seats. In 2006, the world's first gaming chair ("Formula" series) was launched by DXRacer , ushering in a whole new era in the history of the gaming industry and creating a myth of gaming chairs. Formula series backrest also inherits the original cool appearance of racing seats and continue to be innovative.

NO. RGB Exoskeleton is only compatible with Air series. It is not compatible with other DXRacer chair series or other chair brands.

If you're not from the U.S., no worries! You can easily switch to different country-specific sub-sites by clicking on the upper right corner of the homepage. This way, you can place your order hassle-free. We recommend reaching out to your local dealer for assistance if you are having trouble at checkout. They'll be happy to help you out!

(We apologize for any inconvenience caused as some countries and regions of the website are currently being upgraded. Thank you for your understanding.)