I like this chair. When compared to other, cheaper chairs, this one feels much more sturdy, and even leaning backward doesn't make it uncomfortable. Also, putting everything together took me no more than half an hour at most.

Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

I have owned a DXrRacer since 2018 and have really liked that chair. After so long, I had broken the lumbar system and started to really wear out the upholstery so I've been looking for a replacement. I was not disappointed. After a long time, I broke the back system and the upholstery became pretty worn out, so I've been trying to get a new one. I wasn't disappointed. But, for the several hundred dollars difference I can't complain about any of it.