These chairs are awesome. The material is soft and comfy and the cushioning supports well. There is an included neck and lumbar pillow that I didn't know was included. I sat in the char and my back pain immediately went away. The increased wheel size of 3 in. offers far better tracking across my carpet than my previous chair with smaller wheels. The arms are extremely adjustable.There biggest negative for the chair is the weight. The chair is thereby extremely cumbersome to move about. This is also a not a terribly bad thing though, because that weight is accompanied by an extreme sturdiness!
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