First off, shipping was extremely fast. I was to assemble it in less than 20 minutes because the instructions were clear, concise, and easy to follow. It feels sturdy and safe. Overall, it has amazing customer service and this chair is great value.

As someone who spends a lot of time sitting and designing, I can't recommend this company enough to anyone looking for a new chair. My old cheap chair was wrecking my back, even when I tried to maintain good posture. I ended up sitting in awkward positions just to feel comfortable. I never realized how much a firmer chair could make a difference. A friend recommended this brand, and after using my chair for over a year now, I can't imagine going back.

Replaced the pivot mechanism again, due to extreme use. Fit like a glove, and fits on older chair models too!