I had an issue with my chair, but the team sorted it out under warranty without any hassle. The service was incredibly helpful, friendly, and efficient. You can trust them to take care of you!

Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

12/05/2016 and now 04/04/2016 the chair has been retired, never broke never had any issues, these GEN 1 dxracers were good but the cushions are flat and the fabrics are beyond stained... beer mostly, milk, food, sweat, boogies and people and friends on it. I believe that to be 7+ years out of a chair i think those years were worth the $300 spent. R.I.P. DXRACER.