I like the chair, however, having a separate cushion for the lumbar support doesn't really work well. It fell over every time I got up. There should be lumbar support built into the back of the chair. I also had to add an ergonomic seat cushion because the seat was very hard. This solved the issue of the lumbar support falling down when I got up because I tucked it behind the seat cushion to hold it in place, but the lumbar support at that low height resting directly on the chair is way too low for a proper lumbar support. It would be well worth paying more for a chair with the lumbar support in the chair and a much softer seat cushion. I like the way the rest of the chair functions, such as the arm rests and way the sides of the chair wrap around.

Packaging is top notch, and well thought out. I was pleased to learn how easy adjustment levers are to access (rock, tilt, raise-lower, lumbar support).

The wheels don't make any noise and so far don't scratch the floor. The headrest and backrest can be adjusted to the height you want, which is very useful if you spend a lot of time sitting in the chair.