All the pieces and parts were packaged with care. Everything went together perfectly. The chair has great adjustable lumbar support and it's so comfortable. I use this chair approximately 8 to 10 hours a day with no issues. It's been about 2 weeks now since I ordered the chair. So far, its amazing. This is a great chair and in my opinion it's definitely worth the price.

It has plenty of adjustments to suit your desk setup.

I like the chair, however, having a separate cushion for the lumbar support doesn't really work well. It fell over every time I got up. There should be lumbar support built into the back of the chair. I also had to add an ergonomic seat cushion because the seat was very hard. This solved the issue of the lumbar support falling down when I got up because I tucked it behind the seat cushion to hold it in place, but the lumbar support at that low height resting directly on the chair is way too low for a proper lumbar support. It would be well worth paying more for a chair with the lumbar support in the chair and a much softer seat cushion. I like the way the rest of the chair functions, such as the arm rests and way the sides of the chair wrap around.