Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

Incredible chair, very comfortable and in addition to being reclining. This has been a great chair for my son for gaming.

I bought this chair not only for gaming, but for work too. This chair is by far the most comfortable chair I have ever purchased! The material is so smooth and the design is beautiful. It was very simple to assemble, it only took me 15ish minutes. I cannot wait to try out the attachments!