All the pieces and parts were packaged with care. Everything went together perfectly. The chair has great adjustable lumbar support and it's so comfortable. I use this chair approximately 8 to 10 hours a day with no issues. It's been about 2 weeks now since I ordered the chair. So far, its amazing. This is a great chair and in my opinion it's definitely worth the price.

A simple direction made the chair assembly easy. I finished within 20 minutes.

The fact that Dxracer is still supporting parts for a 5-year-old, out of warranty chair is great! The hydraulic cylinder that I ordered came in within a few days, replacing the old one took me about 30 min with a hammer. Now my chair won't sink down randomly anymore, the leatherette holds up pretty well after 5 years, no cracking to my surpise. Will buy another chair from Dxracer again when it's time!