+ The chair looks good. + The cushions, especially the lumbar cushion, are very comfortable if you position them correctly. + The armrests are height-adjustable. + The chair is reasonably comfortable.

I have an older model (~8 years) and one of the wheelbase arms broke off. DXRacer was responsive to my email question and told me which base would work with my model. If you're looking for parts, the links can be found in the FAQ question: "If my chair's warranty has expired and I need to purchase corresponding parts, what should I do?"

These chairs are incredible, and the customer service is even better! Honestly, it's the best customer support experience I've ever had. Keep up the great work!