VERY sturdy chair. Took me about half an hour to assemble. Much easier with someone else to help you.

The height and tension adjusting on the chair works great, I found the exact perfect spot for someone my height and haven't had to adjust either of these since, very happy with this! The armrests are incredibly durable.

Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.