Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

Great quality. Must buy.

What a chair! Very nicely labeled parts, directions and above all the quality of the materials and the entire chair. This should be one of the top selling chairs anywhere it is sold. All the features that I needed are in it, and I can sit comfortably and work or game in it for hours, without a doubt.