Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

I love the DX brand for its quality and price. I purchased my original DX Formula chair back in 2013 and the chair is still in outstanding shape but the chair lift portion would gradually lower the chair on its own so it was bad after a decade of heavy use. I'm sure I could have purchased the part to keep that chair going another several years but opted to purchase the newest Drifter series model. I love the new Drifting series design compared to my original Formula chair. The build quality is still as solid as my original chair with some design changes that I think are well thought out to improve the chair design (e.g., adjustable arm rests). I'm loving my new Drift series chair for overall design, comfort and competitive pricing you can't beat for the quality you get. Sure I could have gotten a $150 chair that would likely fall apart in 2 years but I opted to stay in the DX family for the quality I expect where my chair lasts 10+ years!

This chair is suitable for my requirements and provides a high level of comfort. I am satisfied with the purchase. The chair I bought has surpassed my first expectations.