All the pieces and parts were packaged with care. Everything went together perfectly. The chair has great adjustable lumbar support and it's so comfortable. I use this chair approximately 8 to 10 hours a day with no issues. It's been about 2 weeks now since I ordered the chair. So far, its amazing. This is a great chair and in my opinion it's definitely worth the price.

Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

This chair is really suitable for me. I have hurt my waist before, so I am very picky about the chair. I did a lot of comparison and comparison before buying and finally chose this one. Comfort, seat support, cushion softness are great, the only downside is that it gets a little hot when you sit for a long time. Overall I'm very pleased with the chair！