Packaging is top notch, and well thought out. I was pleased to learn how easy adjustment levers are to access (rock, tilt, raise-lower, lumbar support).

This is a perfect chair for my son, for his desk/gaming needs. While assembling it, although relatively straightforward, one of the castors wouldn't fit! After a half hour of trying to bang it into place, it finally went in far enough to be safe to sit on. Overall, it's a great-looking chair!

As soon as you open the box and you see the packaging, you'll know right there that you got something good. Really great chair. The seat is firm, supportive, and comfortable hours in. The pillow is a nice touch, as well as the lumbar support being movable within the seat.