The fact that Dxracer is still supporting parts for a 5-year-old, out of warranty chair is great! The hydraulic cylinder that I ordered came in within a few days, replacing the old one took me about 30 min with a hammer. Now my chair won't sink down randomly anymore, the leatherette holds up pretty well after 5 years, no cracking to my surpise. Will buy another chair from Dxracer again when it's time!

I went with DXRacer chairs because of their reputation for great customer support and the comfort of the chair. When an issue came up that wasn’t covered by the warranty, they quickly responded and helped me out, which just reinforced why I chose them in the first place.

Exceeded expectation. The construction feels smooth and sturdy.