I upgraded my chair because I was experiencing back pain from a previous chair. Everything in the box is well packaged and doesn't fell like a cheaper knockoff brand at all. his chair has helped my back tremendously. Everything else is top notch and I highly recommend if you are sitting for long periods.

But now I'm realizing it: This chair wants to make me healthy! Lumbar cushions, neck cushions... Things you don't find on a normal office chair! Comfortable, supportive... unusual! My body has always been more "hunchback at the top, hollow back at the bottom"! Now the chair is trying to correct both!

This chair is the most convenient and comfortable one I've ever used.