Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

The chair itself is decently comfortable, and I was initially satisfied. The chair itself is for my son who is 6'1" and he loves how the chair fits him. The headrest and curves in the back of the chair are built for someone his height. The armrests also adjust which is a bonus.

The backrest can be reclined at different levels as you lean back. A comfortable and ergonomic seating experience.