Packaging is top notch, and well thought out. I was pleased to learn how easy adjustment levers are to access (rock, tilt, raise-lower, lumbar support).

I just received the chair and the material is of very high quality and well-stiched. I am very happy with this purchase because I have been looking for a good gaming chair for a long time. Thank you for this gaming chair DXRACER.

Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.