I have an older model (~8 years) and one of the wheelbase arms broke off. DXRacer was responsive to my email question and told me which base would work with my model. If you're looking for parts, the links can be found in the FAQ question: "If my chair's warranty has expired and I need to purchase corresponding parts, what should I do?"

DXRACER "ZERO" gaming chair design is amazing. The packaging is very professional, impressive and also well designed. Support response very quick and they are friendly.

My previous chair (a different brand) only lasted a year after one foot broke off. The chair also squeaked when I sat on it. I had my doubts about getting another gaming chair, but I am very happy with this one. I sit well and the chair doesn't squeak.