I've had this chair for about a month. It's perfect for my needs. Excellent support.

Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

Because the armrests are pre-assembled and because most of the screws are already in the right place, assembly was a breeze. What this implies is that you may quickly position the part to be attached, loosen the screws, and then screw it back on. The assembly is, overall, quite easy.