Two weeks in use now! It's comfortable beyond measure... I've already found the reclining function to be "very good" with an (unintentional) nap while watching a video, my bed wouldn't have been any more comfortable!

I have an older model (~8 years) and one of the wheelbase arms broke off. DXRacer was responsive to my email question and told me which base would work with my model. If you're looking for parts, the links can be found in the FAQ question: "If my chair's warranty has expired and I need to purchase corresponding parts, what should I do?"

Everything you need to set it up is included in the package, and the installation process is a breeze. The product is well worth the price.