Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

I just finished putting it together; it probably took me half an hour or so. I like the firmness and support of the chair itself (which I'm sitting in as I type this), a significant improvement over my old office chair.

A very timely delivery. I'd recommend it to any gamer. DXRacer is a trustworthy brand.