I upgraded my chair because I was experiencing back pain from a previous chair. Everything in the box is well packaged and doesn't fell like a cheaper knockoff brand at all. his chair has helped my back tremendously. Everything else is top notch and I highly recommend if you are sitting for long periods.

Outstanding quality!!! My experience has been excellent.

I like the chair, but the headrest is too low. I'm 5'9" and the headrest on the highest-level hits me below the neck. The chair said people up to 6' 1" could use the chair. The description doesn't seem to match the chair. I'm having to return the chair at my cost and order an XL.