Delivery, packaging and assembly were excellent and there was no drop in quality. Recommended purchase and good value for money.

I like the chair, however, having a separate cushion for the lumbar support doesn't really work well. It fell over every time I got up. There should be lumbar support built into the back of the chair. I also had to add an ergonomic seat cushion because the seat was very hard. This solved the issue of the lumbar support falling down when I got up because I tucked it behind the seat cushion to hold it in place, but the lumbar support at that low height resting directly on the chair is way too low for a proper lumbar support. It would be well worth paying more for a chair with the lumbar support in the chair and a much softer seat cushion. I like the way the rest of the chair functions, such as the arm rests and way the sides of the chair wrap around.

The material seems very high quality. This chair has exceeded my expectations. It's the perfect combination of firm and soft. I can sit for hours without hurting and when I need a break. I would recommend this to anyone who needs a quality comfortable chair for long hour use!