The chair is simple to operate. The chair was initially quite comfortable for me to sit in.

Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

As someone who spends a lot of time sitting and designing, I can't recommend this company enough to anyone looking for a new chair. My old cheap chair was wrecking my back, even when I tried to maintain good posture. I ended up sitting in awkward positions just to feel comfortable. I never realized how much a firmer chair could make a difference. A friend recommended this brand, and after using my chair for over a year now, I can't imagine going back.