Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

Amazing upgrade to my previous DXRacer. My previous chair was purchased about 5-6 years ago and got me through all those days of gaming as well as working remotely. I had gotten my money out of it and it was time for an upgrade! I'm super thrilled to have an upgraded model that still has the expected DXRacer polish and performance.

I would recommend it if it is your first time buying a gaming chair.