Here is my experience. The chair itself is very comfortable. A+ customer service is what gives me a lot of confidence that I made the right decision in choosing this chair. 100% recommended based on the chair's quality and customer support!Overall, the chair is very ergonomic, supportive in the right places, and highly customizable.

The armrests can be adjusted in height and the backrest can be reclined far back. The cushions provide excellent support and help me sit up straight, which can be pleasant for the back. The seat cushion is made of cold-cure foam and looks very classy.

I'm a digital designer/artist and business owner. I spend hours on the computer daily. I have scoliosis and arthritus in my low back. I have spent thousands on chair/props/supports anything to just be comfortable sitting. I have a desk that adjust to a stand table. But nothing I mean nothing has changed the game as much as this chair. When they say everything actually adjustable they mean it!The cushions material is so supportive. I don't even need a back pillow(still ordered one though it was cute). This chair has quality. Real true quality, it was made with real humans in mind of all sizes and shapes. They cared when they designed this product. And damn they did an amazing job. If youre debating because its hard to spend a lot of money and a gamble. Trust me, ive been buying chairs for at least 15 years. THIS IS YOUR DECIDING FACTOR. get it. Worth every penny and then some. The assembly is a peice of cake.