I like the chair, however, having a separate cushion for the lumbar support doesn't really work well. It fell over every time I got up. There should be lumbar support built into the back of the chair. I also had to add an ergonomic seat cushion because the seat was very hard. This solved the issue of the lumbar support falling down when I got up because I tucked it behind the seat cushion to hold it in place, but the lumbar support at that low height resting directly on the chair is way too low for a proper lumbar support. It would be well worth paying more for a chair with the lumbar support in the chair and a much softer seat cushion. I like the way the rest of the chair functions, such as the arm rests and way the sides of the chair wrap around.

Customer Service is great. Very responsive and accommodating.

I’m really happy with my DXRacer Tank purchase. The comfort is on another level, and I’m definitely seated comfortably now! The only thing I’d change is that the seat could go a little higher, but it’s not a dealbreaker. I’d definitely recommend this chair. The customer service was outstanding too—my initial back part wasn’t aligned properly, but they went above and beyond to make sure everything was right and that I got my money’s worth.