As soon as you open the box and you see the packaging, you'll know right there that you got something good. Really great chair. The seat is firm, supportive, and comfortable hours in. The pillow is a nice touch, as well as the lumbar support being movable within the seat.

Overall, I'm very happy with it. It's roomy enough for me, but the neck and back support are not ideally positioned, at least for my height.

The material seems very high quality. This chair has exceeded my expectations. It's the perfect combination of firm and soft. I can sit for hours without hurting and when I need a break. I would recommend this to anyone who needs a quality comfortable chair for long hour use!