Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

Absolutely amazing! Comfortable, great quality and didn't take long to put together! Construction is still solid. it was large enough to fit me perfectly. I can sit for hours without hurting and when I need a break! I would recommend this to anyone who needs a quality comfortable chair for long-hour use!

I did some research online before purchasing the chair. Very happy. For the past month, I have used it without any issues.