This new chair is amazing. I can easily adjust the height of the armrests. The cushions are nice and firm. The reclining of the chair works well. The moment I sat I felt relief already.

I have an older model (~8 years) and one of the wheelbase arms broke off. DXRacer was responsive to my email question and told me which base would work with my model. If you're looking for parts, the links can be found in the FAQ question: "If my chair's warranty has expired and I need to purchase corresponding parts, what should I do?"

As soon as you open the box and you see the packaging, you'll know right there that you got something good. Really great chair. The seat is firm, supportive, and comfortable hours in. The pillow is a nice touch, as well as the lumbar support being movable within the seat.