The wheels don't make any noise and so far don't scratch the floor. The headrest and backrest can be adjusted to the height you want, which is very useful if you spend a lot of time sitting in the chair.

Easy to assemble. The lumbar cushion and neck pillow are filled with foam. Sitting is very comfortable, even for a long time (10 hours +).

I have an older model (~8 years) and one of the wheelbase arms broke off. DXRacer was responsive to my email question and told me which base would work with my model. If you're looking for parts, the links can be found in the FAQ question: "If my chair's warranty has expired and I need to purchase corresponding parts, what should I do?"