The lumbar support is so convenient to be able to adjust the level of support with just a simple turn of a knob.

Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

I’m really happy with my DXRacer Tank purchase. The comfort is on another level, and I’m definitely seated comfortably now! The only thing I’d change is that the seat could go a little higher, but it’s not a dealbreaker. I’d definitely recommend this chair. The customer service was outstanding too—my initial back part wasn’t aligned properly, but they went above and beyond to make sure everything was right and that I got my money’s worth.