Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

On sale, this chair is a very good value. All of the parts feel sturdy. The chair is very comfortable so far. Very easy to adjust to working or playing.

Overall at the price I got the chair, I was very happy. Comfortable chair with many great functions. When I need to take a break, I may lean back on the seat's lumbar support pillow and head pillow and feel like I'm sitting in a sports vehicle.