Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

Very comfortable! The cushions, especially in the lumbar area, also play a role. The cushion is very comfortable, not too soft or too hard. So far I have sat in it for 2 hours without any discomfort or pain in my lumbar or back.

Chair feels very sturdy and is very helpful for my posture. Construction was straightforward and the instructions were easy to follow. Glad I have a Secret Lab quality chair without paying Secret Lab prices.