I have an older model (~8 years) and one of the wheelbase arms broke off. DXRacer was responsive to my email question and told me which base would work with my model. If you're looking for parts, the links can be found in the FAQ question: "If my chair's warranty has expired and I need to purchase corresponding parts, what should I do?"

I have owned the chair for 2 weeks. It was effortless to put together and is made of high-quality materials.

I had a smooth experience ordering my new chair from Dxracer. I chose the Guild Wars 2 edition, and it arrived in 4-5 days, with FedEx providing updates the entire time. The chair is really comfortable, and the XL size worked well for me. My roommate also tried it out and plans to order one for himself.