I only got it yesterday, but I love it! I’ll update my review if I encounter any issues.

The fact that Dxracer is still supporting parts for a 5-year-old, out of warranty chair is great! The hydraulic cylinder that I ordered came in within a few days, replacing the old one took me about 30 min with a hammer. Now my chair won't sink down randomly anymore, the leatherette holds up pretty well after 5 years, no cracking to my surpise. Will buy another chair from Dxracer again when it's time!

Very comfortable! The cushions, especially in the lumbar area, also play a role. The cushion is very comfortable, not too soft or too hard. So far I have sat in it for 2 hours without any discomfort or pain in my lumbar or back.