The fact that Dxracer is still supporting parts for a 5-year-old, out of warranty chair is great! The hydraulic cylinder that I ordered came in within a few days, replacing the old one took me about 30 min with a hammer. Now my chair won't sink down randomly anymore, the leatherette holds up pretty well after 5 years, no cracking to my surpise. Will buy another chair from Dxracer again when it's time!

Shipped quickly. Our chair ended up being a tad too short for the height we need but we are excited to get our XL chair!!!

I just finished putting it together; it probably took me half an hour or so. I like the firmness and support of the chair itself (which I'm sitting in as I type this), a significant improvement over my old office chair.