Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

Before I bought my DXRacer my back always hurt. Very comfortable with great support. I've had my chair for a couple of months now with noticeably less back pain.

II absolutely love it and think it is super comfortable to sit in. It has adjustable lumbar support, whichI love for different gaming positions. Our son games a lot and the gaming chair has held up very nicely, and he claims it’s still super comfortable to sit in. Totally recommend.