Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

I took no more than 15 minutes to put it together. The seat base, in particular, provides exceptional comfort. The chair has been really comfortable to use for the past month. Its adjustable features allow me to find the perfect position for my body,

It's been around a month since I've purchased this chair, and it's both extremely comfortable as well as ergonomic. My back used to have a lot of pain from sitting and playing a lot of games, my old chair had no support for my neck or my lower back. If you find yourself sitting for more than 2 hours at a time to play games I would recommend DX racer chairs in a heartbeat.