Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

It was also very easy to assemble and it included a nice Allen wrench with a t-handle to make assembly easier. I'm really happy with this new chair and I'm looking forward to using it for years to come!

I love this chair! This is my second DXRacer ogaming chair, and the best one so far. Great customer service and warranty support.