Second time ordering DxRacer, shipping time was quick it came within 2 days. Due to all orders coming from FedEx you do have to be home to sign for the package (you can't sign for it like other orders). Assembly was easy and very informative with a big diagram showing you the steps on how to assemble the product. Even though one of the plastic pieces was cracked it is not noticeable. I did not reach out to customer support but from the past they are very informative, and friendly. Online picture does look like what was delivered, and super comfortable on top of it.

I'm a big guy, and I feel pretty comfortable sitting in this chair.

Excellent chair.Just keeps getting more comfortable as I sit in it.Perfect for my back and my height.I'm just over 6'1" and this chair fits.Easy to assemble and I'm legally blind but I had no difficulty putting it together.I don't need the lumbar support at this time but it's nice to have it just in case.I'm a very happy camper.Great chair,glad I bought it.I don't love inanimate objects so I can't give it 5 stars which says "I love it".