Q: How much does Shipping cost?
A: The shipping from DXRacer is free.
https://www.dxracer.com/us/en-us/policy/shipping/
Q: I accidentally ordered the wrong chair, how do I cancel my order?
A: For order cancellations, please send an email to Contact@DXRacer.com with your full name and order number. This excludes Black Friday and Cyber Monday.
Q: I have an issue with my chair, who do I need to contact?
A: If you purchased your chair directly through our website, please contact Warranty@dxracer.com.
If you purchased your chair through a Reseller, please contact them directly.
Q: How do I purchase parts for my chair?
A: For part purchases, please check out our Chair Parts section on our website.
If you don’t see the part you are looking for, please send an email to Contact@DXRacer.com with what you are looking for and your chair model.
Q: How do I purchase a chair in a color not listed on the website?
A: At this time, DXRacer is only able to provide what is listed under the Details Section included with each chair.
If you are looking to make a Bulk Order customization may be possible. Please send an email to Contact@DXRacer.com.
Q: The chair I want is out of stock, how do I find out when it will be coming back in stock?
A: We post restocks on our Facebook, Twitter and Reddit!
Q: What makes DXRacer different from ordinary chairs?
A: At DXRacer, we take great pride in the quality of every product we make. We design our chairs with ergonomics in mind and elevate them with racing flair. The result: Extreme comfort for healthy gaming.
Q: Is there a way to order a chair that is currently out of stock?
A: At this time, DXRacer does not have the capacity to take any orders for chairs that are not currently in stock.
Q: Who do I need to talk to about getting Sponsored by DXRacer?
A: For all Sponsorship inquiries please send an email to Sponsorship@DXRacer.com with the important links for your community.
Q: What does DXRacer look for when someone is wanting to be Sponsored?
A: We always aim to look at each individually, operating on a case-by-case basis. For content creators interested in becoming a part of our influencer program, we usually seek a Twitch following of over 36,000, or a YouTube subscriber count of over 150,000.
Q: I am having an issue reaching my Reseller, what should I do?
A: If you can’t reach your Reseller or their Warranty department, please send an email to Feedback@DXRacer.com.
Q: I want to return my chair, who do I need to contact?
A: If you are looking to return your chair, please send an email to Contact@dxracer.com.
Q: What is DXRacer’s Return Policy?
A: DXRacer does offer a 30 days window that chairs purchased off from our website can be returned. You would need to ship your chair back to our Michigan or California warehouse in the original packaging, or something equivalent.
For more details please check out our Terms and Conditions section on our website.
Q: How do I decide what chair would be best for me?
A: Our Shopping Guide provides a wide range of information on our chairs however, if you find you are still not sure, please send an email to Contact@dxracer.com with your approximate weight and height.
Q: Where can I go to sit in your chairs?
A: Check out the Showrooms on our website for information on where to try out chairs. We also go to most of the large gaming conventions and bring many of our chairs with us.
Q: What is DXRacer’s Warranty Policy?
A: DXRacer does offer a two year warranty on the chair parts (not including natural wear of the PU or fabric), and a lifetime warranty on the steel frame.